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Traveler Help Center

About Gobooyaa
  • About Gobooyaa
  • Why you should choose Gobooyaa
  • How Gobooyaa ensure Local Providers’ service quality
Account settings
  • Create a Traveler Account
  • Change my password
  • Edit my personal profile
  • Update phone number
Post & Bookings
  • How to post your request via "Start Here" button
  • After I "Select" and send a message to Provider, in how long will the Provider respond to me?
  • When can I have detailed information about the driver and transportation?
How to book private transportation
  • Book private transportation from Post - "Start Here"
  • Book private transportation from City Page - Provider's Profile
  • Book private transportation from City Page - Provider's Routes
  • How to book private transportation
Manage my Posts and bookings
  • Manage my Posts
  • Manage my Bookings
  • How can I change/edit an unpaid booking?
  • How can I make changes to a paid booking?
  • How can I cancel the Service Contract?
  • How can I view the Service Contract?
Payment
  • How to make a payment
  • Do I have to pay in full for the booking?
  • Which currency can I use for payment?
  • Can I split the contract value to pay with different payment methods?
  • In case I want to cancel/change a paid Service Contract with a Provider, how will I receive a refund?
Review
  • How to submit a review
  • Does my review get deleted or hidden?
  • What if I do not have a good service experience?
Cancellation Policy
  • Cancellation Policy for Travelers
  • What happens if Provider cancels my booking?
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  • Mr. Loc: (+84)989600511
  • Email: [email protected]
  • Help center

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Customer Support

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  • FAQ for Travelers
  • Why you should post a request
  • How to book private transportation

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